Privacy statement

Privacy statement

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Handling your transmitted personal data in our company


Thank you for your interest in our company. We take the protection of your private data very seriously. 

With this data protection declaration, we would like to inform you in a general, transparent and understandable way about how we ensure the legally compliant handling of your personal data in our company in accordance with the Basic Data Protection Regulation (in short: GDPR).


Our data protection policy is also based on our data protection guideline, which you can access by clicking on the following link.


Our website ( is a telemedia service. As a telemedia service provider according to § 13 para. 1 of the German Teleservices Act (TMG) we are obliged to inform the website visitor at the beginning of the usage process about type, extent and purpose of the collection and use of personal data.


Raben Trans European Germany GmbH, as data controller, has implemented numerous technical and organizational measures to ensure the most complete possible protection of personal data processed via this website. Nevertheless, Internet-based data transmissions may have security gaps, which means that absolute protection cannot be guaranteed.


The use of our website is basically possible without any specification of personal data such as (first name, surname, etc.). However, if you (data subject) wish to make use of a service via our website, personal data may be required. Whenever it is necessary to process personal data, for instance for an inquiry / an order / a correspondence / an application process, we generally obtain your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR for data processing and consent to this data protection declaration.


Alternatively, you can also contact us by phone. Data processing is always carried out in accordance with the Basic Data Protection Regulation. Our legal basis for data processing is Art. 6 Par. 1 S. 1 lit. f GDPR. The legitimate interest of the person responsible is derived from the purposes listed above.



This data protection declaration is based on the terms used by the European regulator for directives and regulations when adopting the General Data Protection Regulation (GDPR). Our data protection declaration should be easy to read and understand both for the public and for our customers and business partners. To ensure this, we would like to start by explaining the terms used.

We use the following terms, among others, in this data protection declaration:

a) Personal data Personal data are all information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"). An identifiable person is a natural person who, directly or indirectly, in particular by assignment to an identification such as a name, an identification number

Location data, an online identifier or one or more specific characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.


b)    Data subject

The data subject is any identified or identifiable natural person whose personal data are processed by the data controller.

c)    Processing

Processing means any operation or series of operations carried out with or without the aid of automated procedures in relation to personal data, such as the collection, recording, organization, sorting, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, erasure or destruction.

d)    Restriction of processing 

Restriction of processing means the marking of stored personal data with the aim of restricting their future processing.

e)    Profiling

Profiling means any form of automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects relating to the performance of work, economic situation, health, personal preferences, interests, reliability, behavior, location or relocation of that natural person.

f)     Pseudonymization

Pseudonymization is the processing of personal data in such a way that the personal data can no longer be assigned to a specific data subject without the use of additional information, provided that this additional information is kept separately and are subject to technical and  organizational measures that ensure that the personal data is not assigned to an identified or identifiable natural person.

g)    Responsible person or data controller

The responsible person or data controller is the natural or legal person, public authority, institution or other body which, alone or jointly with others, decides on the purposes and means of processing personal data. Where the purposes and means of such processing are affected by Union law or the law of the

Member States, the data controller or the specific criteria for its appointment may be laid down in accordance with Union law or the law of the Member States.

h)    Processor

The processor is a natural or legal person, authority, institution or other body that processes personal data on behalf of the data controller.

i)      Recipient

The recipient is a natural or legal person, authority, institution or other body to which personal data is disclosed, regardless of whether or not it is a third party.  However, authorities, which may receive personal data under Union law or the law of the Member States within the framework of a particular investigation mandate, shall not be regarded as recipients.

j)      Third party

A third party is a natural or legal person, authority, institution or other body other than the data subject, the data controller, the data processor and the persons authorized to process the personal data under the direct responsibility of the data controller or the data processor.

k)    Consent

Consent means any informed and unequivocal expression of will voluntarily given by the data subject in the particular case in the form of a declaration or other clear affirmative act by which the data subject indicates his or her consent to the processing of personal data concerning him or her.


2)   Recording general data (Log files)

a) When you visit our website

When you visit our website, information is automatically sent to the server of our website (Robakowo Poland). This information is temporarily stored in a so-called log file. The following information is recorded without your intervention and stored until it is automatically deleted:

  • The Internet protocol address (IP address) of the requesting computer
  • date and time of access
  • name and URL of the retrieved file
  • the previously visited website (so-called referrer)
  • the browsers used and, if applicable, the operating system of your computer as well as
  • the name of your Internet service provider
  • other similar data and information for security purposes in the event of attacks on our information technology systems

The data mentioned under a) will be processed by us for the following purposes:

  • Ensuring a smooth connection of the website,
  • Ensure comfortable use of our website,
  • Evaluation of system security and stability as well as
    for other administrative purposes.

The legal basis for this data processing results from Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest results from the purposes listed above for data collection. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.


3)   Collection and storage of personal data as well as type and purpose of their use

a) Subscription to our newsletter

The data subject can only receive our newsletter if he or she has expressly consented to the newsletter registration pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. For legal reasons, the e-mail address collected is used to send a confirmation e-mail to the data subject. This confirmation e-mail is used to verify the identity of the data subject.

In addition, we store the IP address of the data subject at the time of registration as well as the date and time of registration. The data collection is necessary in order to be able to trace any (possible) misuse of the e-mail address of a data subject at a later point in time and serves as legal protection (burden of proof).

You can unsubscribe from the newsletter at any time, for example via a link at the end of each newsletter. Alternatively, you are also welcome to send your unsubscription request at any time to by e-mail.

b) Contact via our website

When using our contact form for questions of any kind, we offer you the opportunity to contact us via a form embedded on the website. To this effect, you have to indicate a valid e-mail address, surname and first name as well as a company so that we know who sent the request and can respond to it. The data will be processed for the purpose of contacting us in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntary consent. The personal data collected by us for the use of the contact form will be automatically deleted after your request has been completed.

c) Request for quotation via our website / correspondence

You have the possibility to make a request for quotation via our website. Depending on the type of your request, various contact addresses and email addresses will be displayed. Here you can contact our local branch office directly. Data processing for the purpose of an enquiry about us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntary consent and transmission.

d) Application process

You have the opportunity to send us your application via our website. For this purpose, we use a so-called application form. We need the mandatory fields requested there so that we know from whom the request originates and in order to be able to answer it. The data will be processed for the purpose of contacting us in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntary consent. The personal data collected by us will be automatically deleted after the task has been completed.


4)   Voluntary consent

You give any consent to the processing of your personal data:

1. Voluntarily, 2. Informed,  3. Unambiguous and 4. With revocability (for the future).


5)   Contacting by minors

For persons under 16 years of age, we require a written declaration of consent from their parents or legal guardians before making contact. Without such declaration of consent, we cannot answer any enquiries and data must be deleted directly by us. 


6)   Consent to data storage

By voluntarily entering your personal data, you agree to the storage, processing and use of your personal data. In particular, by entering your personal data, you declare that you hereby give us your consent to the processing of the data and its use.


7)   Recipient of your data

When you contact us via this website, one of our coworkers will receive your request centrally. Depending on the type of request, it will then be passed on to the respective department. Our employees have been instructed on how to handle personal data.

We will only pass on your personal data to third parties if:

  • you have given your express consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR,
  • the disclosure pursuant to Art. 6 para. 1 sentence 1 f GDPR is necessary to assert claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
  • in the event that a legal obligation exists for the transfer pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
  • this is legally permissible and is necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.


8)   Duration of data use / deletion

The data controller shall process and store the personal data of the data subject only for the time necessary to achieve the data retention purpose or to the extent provided for by the European regulator or other legislator in laws or regulations the data controller is subject to.

Where the storage purpose ceases to apply or if a storage period prescribed by the European Directive and Regulation Giver or another competent legislator expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.


9)   Purpose of collection, processing or use of your data

Restricted use, any and all personal data transmitted to us by you will only be used for the purpose for which you have made the data available to us.

You can visit our website without us collecting any personal data. However, we need your personal data if you wish to contact us, e.g. through an inquiry. This will establish the legal basis for data use so that we can comply with our rights and obligations arising from the business relationship with you.

Your data will not be passed on to market or opinion research institutes or used to create user profiles.


10)   The protection of your personal data

We have taken extensive technical and operational security precautions to protect your personal data from unauthorized access and misuse. Our security procedures are regularly reviewed and adapted to technological progress. Our employees are trained in data protection and bound to maintain confidentiality and data protection.
In doing so, we adhere to important data protection principles.
The guarantee of:

  1. Confidentiality,
  2. Correctness,
  3. Availability and
  4. Integrity.


11)   Cookies

In order to make our website user-friendly and perfectly tailored to your needs, we use cookies in some areas. A cookie is a small text file that is stored locally on your notebook, tablet, smartphone or similar. However, this does not mean that we gain immediate knowledge of your identity. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after leaving our website. Your browser also offers a function to delete cookies (e.g. via browser data delete). You can find further information on this in the operating instructions or, as a rule, under Settings of your Internet browser. The data processed by cookies is required for the aforementioned purposes in order to protect our legitimate interests and those of third parties pursuant to Art. 6 para. 1 S. 1 lit. f GDPR.

Every time you access our website, data about this process is stored in a log file. This data is not personal, so we cannot trace which user has retrieved which data. In detail, the following data record is stored for each retrieval:

  • Name of the retrieved file,
  • Date and time of retrieval,
  • Transmitted data volume,
  • Message as to whether the retrieval was successful



You have the option of deactivating or managing cookies in the entire browser.

Instructions can be found at the following Internet addresses (per browser)


12)   Direct contact with us

Due to legal regulations, the website of Raben Trans European Germany GmbH contains information that enables rapid electronic contact with our company and direct communication with us, which also includes a general address for so-called electronic mail (e-mail address). Where a data subject contacts the data controller via e-mail or a contact form, the personal data transmitted by the data subject will be stored automatically. Such data, which was voluntarily transmitted by a data subject to the data controller responsible for the processing of the data will be stored for the purpose of processing or contacting the data subject. Such personal data will not be passed on to third parties.


13)   Note on Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. "("Google"). The use is based on Art. 6 para. 1 sentence 1 lit. f. GDPR. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website such as:

  • browser type/version,
  • used operating system,
  • referrer URL (the previously visited page),
  • host name of the accessing computer (IP address),
  • time of the server request,

are usually transferred to a Google server in the USA and stored there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. We have also added the code "anonymizeIP" to Google Analytics on this website. This guarantees that your IP address is masked so that all data is collected anonymously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website and Internet use. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

For more information about privacy in connection with Google Analytics, please visit the Google Analytics Help (


14)   Automated decision-making

In our company there is no so-called automatic decision making (not even in application processes).


15)   Your rights

15.1) Right to correction according to Art. 16 GDPR

The data subject shall have the right to request the data controller to rectify any inaccurate personal data concerning him/her without delay. Taking into account the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

15.2) Right to cancellation ("Right to oblivion")

to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims. Your right to cancellation includes the following:

a) The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

b) The data subject withdraws his/her consent on which the processing referred to in Article 6(1)(a) or Article 9(2)(a) was based and there is no other legal basis for the processing.

c) The data subject opposes processing in accordance with Article 21(1) and there are no overriding legitimate grounds for processing or the data subject opposes processing in accordance with Article 21(2).

d) The personal data have been processed unlawfully.

e) The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the data controller is subject.

f) The personal data have been collected in relation to information society services provided in accordance with Article 8(1).

15.3) Right to limitation of processing

pursuant to Art. 18 GDPR the request to restrict the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete the data and we no longer need the data, but if you need it to assert, exercise or defend legal claims or if you have filed an objection to the processing pursuant to Art. 21 GDPR;

15.4) Right to data transferability

to receive your personal data provided to us in a structured, current and machine-readable format in accordance with Art. 20 GDPR or to request the transmission to another person responsible;

15.5) Conditions of consent / revocation

pursuant to Art. 7 para. 3 GDPR, the data subject has the right to revoke his/her consent at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation. The data subject will be informed before giving his/her consent. The revocation of consent must be as simple as the granting of consent. Should you wish

to revoke your consent, simply send an e-mail to

15.6) Right of objection

Where your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided that there are reasons for this, which arise from your particular situation or the objection, is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation. Should you wish to exercise your right of revocation or objection, simply send an e-mail to

15.7) Right of appeal to a supervisory authority

pursuant to Article 77 of the GDPR - without prejudice to any other administrative or judicial remedy, any data subject shall have the right of appeal to a supervisory authority, in particular in the Member State of his or her place of residence, his or her place of employment or the place of suspected infringement, if the data subject considers that the processing of his or her personal data is contrary to this Regulation.

As a rule, you can contact the supervisory authority of your usual place of residence or work.

The authority responsible for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia)

Kavalleriestr. 2-4
40213 Düsseldorf, Germany
Phone: +49 211/38424-0
Fax: +49 211/38424-10

All important contact data can also be found at the end of this data protection declaration.

15.8) Right to confirmation in accordance with Art. 15 GDPR

Any data subject shall have the right to request confirmation from the controller as to whether personal data concerning him/her are being processed.

15.9) Right to information pursuant to Art. 15 GDPR

Any person concerned by the processing of personal data has the right to obtain, at any time and free of charge, information from the controller concerning the personal data relating to him/her stored and a copy of this information. Furthermore, the European regulator has granted the data subject the following information:

a) the processing purposes

b) the categories of personal data to be processed

c) the recipients or categories of recipients to whom the

personal data have been or will be disclosed, in particular for recipients in third countries or international organizations

d) if possible, the planned duration for which the personal data will be stored

or, if this is not possible, the criteria for determining this duration

e) the existence of a right to have the data relating to them rectified or deleted

personal data or to the restriction of the processing by the

data controller or a right of objection against such processing

f) the existence of a right of appeal to a supervisory authority

g) if the personal data are not collected from the data subject:

All available information about the origin of the data

h) the existence of automated decision making including profiling in accordance with Article 22 paras. 1 and 4 GDPR and meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.

Furthermore, the data subject has a right of access to information as to whether personal data have been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information on the appropriate guarantees in connection with the transfer.

If a data subject wishes to exercise this right to information, he/she may contact our data protection officer or another employee of the controller at any time, see sections 17 and 18.


16)   Social Media Plug-ins (Links)

We use social plug-ins of the social networks Facebook, YouTube, LinkedIn on our website on the basis of art. 6 par. 1 p. 1 lit. f GDPR in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Exclusively third parties, some of whom are based outside the EU, operate these social networks. Third parties may not provide you with an adequate level of privacy. This browser-

Plug-ins and links on our website are marked with logos or other references.

a) Facebook / Links

Our website uses Facebook social media plug-ins to personalize their use. For this, we use the "LIKE" or "SHARE"-button. This is an offer made by Facebook. When you visit a page of our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted directly from Facebook to your browser and integrated into the website. By integrating the plug-ins, Facebook receives information that your browser has called up the corresponding page of our website, even if you do not have a Facebook account or are not currently logged on to Facebook.

This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with the plug-ins, for example by pressing the "LIKE" or "PART"-button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends. Facebook may use this information for the purposes of advertising, market research and demand-oriented design of Facebook pages. To this end, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.

If you do not want Facebook to associate the information collected through our website with your Facebook account, you must log out of Facebook before visiting our website. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options for the protection of your privacy can be found in the data protection information ( of Facebook.

b) Use of YouTube plug-ins (videos / links)

Videos stored on YouTube are embedded on some of our web pages. YouTube is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For all YouTube videos on our websites, the "extended data protection mode" is activated. YouTube provides this mode and assures that YouTube does not store any cookies with personal data on your computer. When you visit the website and embed the videos, the IP address is transmitted. This cannot be assigned unless you have signed in to YouTube or another Google service or are permanently signed in before you visit the site.

As soon as you start playback of an embedded video by clicking on it, YouTube only stores cookies on your computer that do not contain any personally identifiable data due to the extended data protection mode. These cookies can be prevented by appropriate browser settings and extensions. For more information on integrating YouTube videos, please visit YouTube's information page.

The privacy policy published by YouTube is available at the following address (

      c) LinkedIn / Links

LinkedIn is a web-based social network for maintaining existing business contacts and for establishing new business connections. The company is based in Mountain View/USA. LinkedIn has been part of Microsoft since December 2016.

The privacy policy published by LinkedIn is available at the following address (

Raben Trans European Germany GmbH is not responsible for the contents of the above websites.


17)   Up-to-dateness of this data protection declaration

This data protection declaration is currently valid and has the status as of May 2018. Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to change this data protection declaration.


18)   Responsible data collection department

The person responsible within the meaning of the GDPR, other data protection laws in force in the Member States of the European Union and other provisions of a data protection nature is:

Raben Trans European Germany GmbH
Regioparkring 8
41199 Moenchengladbach, Germany
Phone:  +49 621 370 380
Local court: Mönchengladbach, HRB 15491    
Tax ID: DE 277971929


Our external data protection officer can be reached at the following address:


EDV Sachverständigen- und Datenschutzbüro (EDP Expert and Data Protection Office) Michael J. Schüssler

Kolpingstraße 3

D-63739 Aschaffenburg, Germany

Tel.: +49 6021 / 4391845




19)   Responsible data protection authority

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia)
40213 Düsseldorf, Germany
Phone: +49 211/38424-0
Fax: +49 211/38424-10


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